WHAT IS WATERCOLOR?
A water-based paint medium usually made up of pigment and binder. Pigments are natural or inorganic colored particles, while binder is what helps keep these particles on the paper. For best results, we recommend using our watercolors only on watercolor paper.
WHY ARE STUDIO PASSEPARTOUT WATERCOLORS DIFFERENT?
Our colors only contain essential, locally and ethically sourced ingredients like gum arabic & natural oils. The pigments come from around the world. All our ingredients are then hand-mulled and layered into half pans, a process that takes about two weeks.
The result is an artist-grade watercolor that is vibrant and pigmented. They are also completely nontoxic & vegan.
HOW TO CARE FOR MY WATERCOLORS?
- Always keep your pans in an enclosed cool and dry space, away from sources of moisture.
- If the colors dry or crack – dont worry – its perfectly normal!
- If specks of mould start to show on the paint cake, wipe lightly with a dry cloth or tissue.
CAN I ORDER CUSTOM SETS OR COLORS?
Yes, we may be able to combine half pans to create customized sets as long as we have stock.
Custom colors are not available as of now, but we are working on it. Keep a look out on our instagram page for updates and new products.
WHY ARE CERAMIC PALETTES BETTER?
Ceramic palettes don’t allow water beading, unlike plastic or metal palettes, this helps make sure you can instantly create pools of paint.
The glaze keeps the palettes surface smooth, non- staining, keeps colors true, and makes clean-up a breeze.
HOW TO CARE FOR MY CERAMIC PALETTE?
As soon as you have finished using your palette for the day, rinse under running water and use a soft brush to clean out paint that is stuck.
Dry the clean palette with a paper towel or dry rag.
CAN I ORDER A CUSTOM CERAMIC PALETTE?
Our palettes start off as lumps of clay molded with love, fired and glazed into your beloved shapes over days, and sometimes months. Which makes the process extremely time sensitive.
We would love to help create a custom palette for you, however please note that it could take a couple months for its completion. Hey, Rome wasn’t built in a day!
The Other Stuff
DO YOU SHIP INTERNATIONALLY?
Yes! Reach out via the contact page or email us and we will quote you on a case – by – case basis.
WHAT ABOUT RETURNS, EXCHANGES & REFUNDS?
Reach out to us in case your product dont meet expectations or are recieved in an unsatisfactory condition. We don’t normally accept returns, exchanges or cancellations for change of mind after sale is complete. However, please contact us if you have any genuine concerns with your order and we will try our best to resolve the issue at the earliest.